Find answers to common questions about shopping at KaleaBoutique. For more information, visit our Shipping, Returns, or Contact Us pages.
Where are you located?
We are a US company based in Post Falls, Idaho. KaleaBoutique operates online and does not have a walk-in retail store. Learn more on our About Us page.
Where do orders ship from?
Our website orders ship from Idaho, USA, or Hong Kong. Items purchased through our Amazon and eBay stores may ship from Idaho or an Amazon fulfillment center.
Where do you ship?
We ship to the USA, Canada, Australia, and New Zealand. Bridal accessories are available for shipping within the USA only. See our Shipping page for details.
How quickly are orders processed?
Orders are usually processed and shipped within 24 hours. Inventory shortages may cause delays; replenishing stock usually takes 3–15 days. Please refer to our Shipping page for processing information.
What are your delivery estimates?
Delivery estimates are in business days:
- United States: Jewelry and bridal accessories, 3–4 business days; clothing, 8–10 business days.
- Canada: 9–12 business days.
- Australia and New Zealand: 8–10 business days.
See our Shipping page for more details.
How can I check my order status?
Check your order confirmation and shipping emails for updates. You can also log in to your customer account or visit our Track My Order page with your shipment tracking number.
How do I choose my size?
Check the sizing details in the individual product description. You can also refer to our Clothing Size Chart and Swimwear Size Chart.
What payment options can I use?
Please check the payment options displayed at checkout for your order.
Can I pay by check or money order?
Special arrangements may be available for approved wholesale customers or distributors. Please contact us before ordering.
How often is your product catalog updated?
We update our product listings continuously and offer seasonal sales and promotions. Subscribe to our email updates if you would like to receive news about products and promotions.
Do you offer printed catalogs?
No. Our selection changes frequently, so please browse our website for current products.
How can I get help?
Visit our Contact Us page. For questions about an existing order, please include your order number.
