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Frequently Asked Questions

Find answers to many important questions below.  Check our Shipping Details or Returns pages for more detailed information on these topics.  

Q: Where are you located?
: We are located in beautiful Post Falls Idaho.  We a US company.  Refer to our "Contact Us" page or "About Us" page for more information.

Q: Do you send products to customers from Idaho?
A:  Yes.  We ship many of our website orders from the USA and a smaller percentage from Hong Kong.  We also sell many items on eBay and Amazon and these items are shipped to customers from Idaho, or from an Amazon fulfillment center.

Q: What are the shipping charges and how do you send orders?

A: We send all orders using the best possible means depending on the destination.  See our Shipping Details page for information (link below). 

Q: Where do you ship to?
 We will ship to more than 62 countries & territories.  You can read the details about shipping on our "Shipping Details" page.  

Q: How fast are orders prepared for shipping?
: Orders are picked and packed, labeled & shipped within 24 – 48 hours.  When estimating delivery time, please add 2 days to the delivery time for order processing, packaging and handling.  If you order on a weekend, add the weekend days to processing time. 

Q: How can I view the status of my order?
: Login to your account on our website.  Login at the top right corner of our site to see the status of any order, or edit account information. You can also check your email.  We send email notices for all order events (order received, shipped etc.). 

Q: How long will it take to receive my items once I place an order?
 We fulfill all orders within 24 to 48 hours. Order delivery usually takes 12  business days depending on the destination country.  US, Canada, Western European Union take approximately 10 - 12 business days.  Europe (non-EU) can take 12 – 15 business days.  Latin America and more remote locations can take 10 - 15 days, depending upon the country and exact delivery address. See "Shipping Details" for more information.  

Q: Is your website secure?
A: Yes
. Our web site is secure and uses an SSL Certificate with 256-bit encryption (Secure Socket Layer) to encrypt all internet orders.  Please visit our Privacy Page for complete details on SSL and our privacy and security policies.

Q: What payment options do you offer?
: We process payments using secure shopping cart technology.  Customers can also choose to pay using Credit Cards, Amazon PayGoogle Pay, & PayPal.  We process all major credit cards, including Visa, Master Card, American Express.  

Q: How does Amazon Pay Work on this site?
: We receive orders via our website; Amazon Pay is the Amazon payment system and it is integrated into our website platform.  Amazon Pay processes the payment and we then process the order and ship items.  Amazon Pay is integrated into most e-commerce platforms.  We never see your Billing Address if you use Amazon Pay.  

Q: Can I pay by check or money order?
: We can make special arrangements for this type of payment, but we only offer this for approved wholesale customers or distributors.

Q: How often do you update your online product catalog?
: We update our product listings continuously using complex automated systems. We also offer seasonal sales and special promotions for our current customers. Please subscribe to our email notices if you would like to be notified about product promotions and sales.

Q: Do you have printed catalogs?
: No. We do not offer these at this time because they become out-of-date very quickly. We offer tens of thousands of items and the catalog would be many hundreds of pages.

Q: Does participate in an online comparison-shopping sites?
 Yes. We are on eBay (99.8% Positive "Top Seller" Rating), Facebook Shop & Amazon.  We have a dedicated Amazon Shop that you can find easily using search.